Privacy policy.

At EMA Dispatch we are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in connection with our truck dispatching services. By using our services, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

We collect both personally identifiable information ("Personal Data") and non-personally identifiable information when you interact with our website and services. The types of information we may collect include:

A. Personal Data:

  • Name

  • Company name

  • Email address

  • Phone number

  • Address

  • Driver information (e.g., CDL, vehicle details)

  • Payment information (e.g., billing address, credit card details)

  • Dispatch preferences and service requests

  • Communication and transaction history with us

  • Company documents

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our truck dispatching services

  • Process transactions and send invoices

  • Communicate with you regarding your account or services

  • Personalize and improve our services

  • Provide customer support and respond to inquiries

  • Comply with legal obligations and resolve disputes

  • Analyze usage trends to enhance our website and service offerings

  • Send marketing communications (with your consent)

3. How We Share Your Information

We may share your information with third parties in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, brokers, or carrier compliance team.

  • Legal Requirements: We may disclose your information if required by law or to protect our legal rights, comply with legal processes, or in response to lawful government requests.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction.

We do not sell, rent, or trade your personal data to third parties for their marketing purposes without your consent.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of data transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your information.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If you wish to request that we delete your data, please contact us using the contact information below.

6. Your Rights and Choices

You have the following rights regarding your personal data:

  • Access: You can request access to the personal information we hold about you.

  • Correction: You may request that we correct any inaccurate or incomplete information.

  • Deletion: You may request the deletion of your personal data, subject to applicable legal and contractual obligations.

  • Opt-out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or by contacting us directly.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of those third parties before providing any personal information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on our website with a revised effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

EMA Dispatch LLC
(312)761-1526
admin@emadispatch.com

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.